The customer app, the Sevak app, and the console that runs both
A complete two-sided home-services platform — booking, dispatch, field execution and quality — built end to end across three coordinated surfaces.
Urban Klean is a home-services brand. Customers book professional services at home through its app, and trained field professionals, its Sevaks, deliver them at the customer’s address.
Scale a home-services brand without losing control of quality, timing or the customer experience.
Taking bookings was the easy part. Getting the right trained professional to the right home, on time, and knowing the job was done well, ran on phone calls and guesswork.
One platform with three connected experiences: a customer app for booking and payment, a partner app for field professionals, and an operations console with AI-assisted assignment and scheduling.
Home services is a two-sided operational problem disguised as a booking app. The customer experience is the easy half. The hard half is what happens after the booking: getting a trained professional to the right address, on time, with the right equipment, and knowing whether the job was actually done well.
- 01
Customer mobile app and web booking
Service catalogue, scheduling, rescheduling, payment and history.
- 02
The Sevak app
For service professionals — job assignment, route and schedule, service checklists, and proof-of-service capture at the address.
- 03
Field Ops console
Dispatch, coverage, exception handling and quality review. This is the product the business is actually run from.
- 04
AI-driven assignment and scheduling
Jobs are matched to professionals on skill, location and availability rather than in first-come order.
Why it belongs here
It answers the question an enterprise buyer is silently asking: can you build the boring operational half, or only the demo? Three coordinated surfaces with different users and one shared state model is a harder engineering statement than any single AI feature.